For laundries and shops with a POS
Three shops, numbers never match? Mei adds them up, POS stays
Managers with a Boss login report cash, TNG, expenses and the total every day, on the web under "Ask Boss". Mei adds them up, and if they do not match the owner is told in the morning. Your POS keeps taking the money.
Your managers keep reporting. Mei adds and checks for them. She helps your clerk do less, and your clerk stays your clerk.
Mei is AI Admin, made by Lucco AI and run by Madex Group. Below it is just Mei.
Just a few questions. No details to leave, and no salesperson will keep chasing you. No salesperson, no card.
Pick one of your headaches and see how Mei handles it
Each one is a short chat. No sign-up, no details needed.
Three shops report, numbers don't match
Shop A today: cash 1,000, TNG 450, expenses 120, total 1,330
Shop A recorded for today ✓ cash RM1,000, TNG RM450, expenses RM120. Shops B and C have not reported yet.
How a manager reports on the web, under Ask Boss: Shop A, Cash 1,000, TNG 450
Good morning. Yesterday's 3 shops are checked: Shop A ✓ Shop B ✓ Shop C cash is off by RM20 (the POS close says 500, the manager said 480)
How is C off?
The TNG screenshot is 200, it matches. Cash = POS close total 700 minus TNG 200 = 500, the manager reported 480. I can tell you how much it is off. The reason is for you to ask the manager.
Check result: Shop A ✓, Shop B ✓, Shop C off RM20
Checking POS screenshots needs your own WhatsApp number connected. Managers can also report the day's numbers on the web.
A manager reports too little
Shop C TNG 450, screenshot attached
Got the screenshot. It says TNG RM500 and you reported RM450, so RM50 too little. I have told the owner: Shop C TNG is RM50 short.
Owner told: Shop C TNG short, RM50
Checking the screenshot needs your own WhatsApp number connected, so the manager can send it to Mei. Even one sen is flagged.
Don't know which shop earns
Shop B electricity 120
Saved ✓ Shop B, electricity RM120.
How much did each shop make last month?
Last month, by shop: Shop A sold RM28,400, costs RM21,900, made RM6,500 Shop B sold RM19,200, costs RM16,100, made RM3,100 Shop C sold RM22,700, costs RM19,300, made RM3,400 Costs with no shop tagged are listed apart: RM850.
Costs need to be tagged with a shop. Only the owner and admin see profit per shop.
Customers keep asking if clothes are ready
1234 packed
1234 marked packed ✓ Amount RM86, paid RM30, RM56 to collect. Here is the customer's progress page link. Forward it and they can look themselves.
1234 collected 56
Payment recorded ✓ 1234 is paid.
Mei answering customers' "are my clothes ready?" herself needs your own WhatsApp number connected. For now you forward the progress page link.
Month end invoice for a hotel
Invoice Grand Hotel for this month's laundry, RM3,360
Invoice for Grand Hotel: Laundry this month RM3,360 Reply 1 to issue it
1
INV-0031 is issued ✓ When they pay, tell me and I record the payment.
Invoice: Grand Hotel, RM3,360
Does this sound like you?
- Three shops report every day, and when the numbers do not match you ring them one by one.
- A manager forgets to report or reports wrongly, and you find out days later.
- Cash and expenses are scattered over many WhatsApp chats and the owner adds them up.
- Monthly accounts need their bills put together by hand at month end.
Is Mei a person or a machine?
Mei is a system that talks like a person. Talk to her on WhatsApp in plain words, in Chinese, English or Malay. For anything with money, such as an invoice or payroll, she shows you what she will do first and you reply 1 to go ahead. If it is wrong, reply "undo" within a day and it goes back.
How a day goes
- Managers reportA manager with a Boss login reports cash, TNG, expenses and the total on the web under "Ask Boss". Managers and workers can also report straight on WhatsApp*.
- Mei adds it up onceIf it does not match, she first asks the manager to confirm the total or add the missing item.
- The owner gets it in the morningWhat each shop took yesterday and the total. A shop that has not matched yet is shown too.
- Monthly accounts get an invoiceYou tell Mei on WhatsApp, for example "put this month's sheets for XX Hotel on one bill", she prepares it for you to see, and you reply 1 to issue it. At month end that customer's bills for the month go into one invoice.
- Supplier bills and expensesFor detergent and utilities you type the amount to Mei. She records it as an expense or an unpaid bill and reminds you the day before it is due.
- Is the laundry ready?Once a job is opened there is a progress page with the amount, what is paid and what is still owed. A worker reports "1234 packed" on the web (WhatsApp: see the box below*). You can also change the progress on the web. Mei can send it to the customer for you*. Until then she prepares it and you forward it yourself.
- The owner asks"How much did we take today", "who owes me", "how much profit this month", "how much did shop B make this month". Ask Mei and you get it. Profit for each shop is also on the web under Accounts, and only the owner and admin can see it.
Your POS stays
Mei does not connect to your POS and you do not need to change it. Each manager reports the POS end-of-day report to Mei, on the web, and she checks it for you. Cash customers still pay at your POS. Mei looks after the managers' daily reports, monthly accounts, supplier bills and expenses.
What if something is wrong
A wrong amount is never wiped out. Say undo or change the entry and Mei fixes it, the old record stays and you can see what changed.
If an invoice that went out has the wrong amount, you issue a Credit Note, which is a note that takes the amount off.
Catching a wrong report
A manager reports cash RM1,000 and TNG RM450, and also sends the TNG screenshot and the POS end-of-day report. The screenshot says TNG RM457.50, so Mei tells you: shop A reported RM7.50 too little TNG. Even one sen is flagged, with the shop, the item and the difference.
Mei checks only the numbers that are in the screenshot and the POS report. Cash taken outside the POS cannot be checked.
The manager sends the screenshot to Mei and she checks it*. Turn on "screenshot required" in settings. Any POS works, any end-of-day screenshot is fine.
* What works today, and what you get once your own WhatsApp number is connected
Works today
- Managers report cash, TNG, expenses and the total on the web under Ask Boss, and Mei adds them up
- Monthly-account invoices, costs, your numbers, payroll, and the owner's morning message
- After a job is opened there is a progress page, and you forward it to the customer
Once your own WhatsApp number is connected
- Managers and workers report straight on WhatsApp, no web page needed
- A manager sends the TNG screenshot to Mei and she checks it
- A customer asks "is my laundry ready?" and Mei answers
- Mei can send the progress to the customer for you
What the owner gets in the morning (example, shop names are made up)
- What each shop took yesterday
- Shop A: RM1,230
- Shop B: RM980
- Shop C: not reported yet
- Shop B TNG is RM7.50 short: manager said RM450, screenshot says RM457.50
- Total RM2,210, shop C not counted yet
What you pay over three years, in total
Set up yourself
Includes Mei (AI Admin): monthly-account invoices, your shop managers' daily numbers and checking them, costs, your numbers and payroll. The price stays the same for 3 years, and you do not have to sign for 3 years.
We visit and set it up
Year 1 already includes Mei, so do not add RM2,300 on top. The RM500 visit is paid once, in year 1. We set it up on site and teach you and your staff.
The prices above are everything. No SST is added on top.
The same price for 3 years. After that the price of the day applies, and we tell you in advance.
You pay once a year. If you stop partway through the year there is no refund. You can use the free plan first and buy only when it works for you.
On-site visits anywhere in Johor Bahru and in Kulai cost nothing extra, at the price above. Outside Johor Bahru and Kulai, ask us first.
How three shops are worked out
- We visit and set up: the first shop visit is RM500, and each shop after that is RM300.
- Three shops: RM2,800 + RM300 × 2 = RM3,400 (first year, Mei included).
- Set up yourself: RM2,300 a year, about RM192 a month, the same for one shop or three.
- Year two and year three are RM2,300 each, and three shops cost nothing extra. The price stays the same for 3 years, and you do not have to sign for 3 years.
- There is nothing else. You and your staff talk to Mei on WhatsApp, with no message fee to pay.
- The free plan gives 30 invoices a month, and only invoices you issue count. Daily walk-in reports, POS sales, web orders and job tickets do not count, a monthly-account customer's invoice does. The free plan has 3 staff (the owner is not counted), and more than that needs AI Admin, with no limit on staff or payroll.
- Moving your data: we put the monthly-account customer list in when we visit, up to 500. A list in a notebook or on your phone is fine: photograph it for us and we put it in, included in the on site package.
- You and your staff talk to Mei on WhatsApp, with no message fee to pay.
Who sets it up, and who to call when it breaks
- We are a Johor Bahru team. We can visit, set it up, and teach you and your staff how to use it.
- Questions? WhatsApp 011-2922 2627 and a real person answers. For a phone call, press "Book a visit or a call (we set the time on WhatsApp)".
Lucco AI is a brand of Madex Group Sdn. Bhd. (SSM 202201012266). Contracts, invoices and payments all go through Madex Group, and the money is paid into Madex Group's company account.
20-01, Jalan Kencana Mas 1/5, Taman Daya, 81100 Johor Bahru. Phone 011-2922 2627. We come to you, so you do not have to travel.
We set up every business ourselves, on site.
Data safety
- Your data is seen only by you and the people you add. When we help you set up or look into a problem, we get in only after you open a login for us, and you can remove it any time after.
- Your data is backed up automatically every day in a Singapore data centre (the nearest large one to Malaysia), kept for 7 days.
- Nothing is deleted if you stop paying. Customers, books and reports can be exported and taken away any time.
Want to see it clearly? Book a visit or a call and I will show it for your trade.
Two examples
A real customer, being set up now
A laundry in Johor Bahru, 3 shops
- His own POS stays as it is.
- Each shop manager reports cash, TNG, expenses and the total on the web every day (on WhatsApp too once it is connected), and Mei adds them up once.
- If the numbers do not match, the owner is told.
At list price, all 3 shops
Includes the first year of AI Admin and the on-site setup of all 3 shops.
Common questions from laundries
Do I have to change my POS?
No, and Mei does not connect to it. Each manager reports the POS end-of-day report to Mei, on the web, and she checks it for you. Cash customers still pay at your POS.
What if a manager reports the wrong numbers?
Mei adds them up, sees they do not match, asks the manager to confirm the total or add the missing item, and the owner is told in the morning.
I have several shops. Can I see them together every day?
Yes. Managers report cash, TNG, expenses and the total every day, on the web under "Ask Boss". When they match it goes into the books, and when they do not Mei tells you. In the morning you get one message with what each shop took. Profit for each shop is on the web under Accounts, or ask Mei on WhatsApp "how much did shop B make this month". Costs and invoices must be marked with the shop, and the unmarked ones are listed apart. Only the owner and admin can see it.
What if a manager does not report?
Set a time for each shop to report by. If it is past and nothing came in, Mei tells you once, for example "Shop A has not reported for 13/11". She does not chase the manager.
What can a manager see?
A manager reports their own shop's numbers and screenshots and cannot see profit. When a manager leaves, switch them off on the staff page and they can no longer report. Everyone put in a shop can report with their own login on the web, or with their own number (see the box below*), and only the manager's screenshots are accepted.
What if I have more than 3 staff?
The free plan has 3 staff (the owner is not counted) and 3 on payroll. More than that needs AI Admin, which has no limit on staff or payroll. A worker who only reports sales by phone and has no login is not counted in the 3.
Can customers ask if their laundry is ready?
Once a job is opened there is a progress page, and the worker reports progress on the web. Mei can answer "is my laundry ready?" for you*. Until then she prepares the progress page and you forward it to the customer yourself.
What about e-Invoice?
Partly. To send invoices to LHDN (the government e-invoice system) you need your own MyInvois account details, which you apply for from LHDN. Once connected, the invoice page shows the link and QR code. We set it up when we visit.
Can I try it before I pay?
Yes. The free plan needs no card and every part has a free allowance. To get a feel first, WhatsApp Mei on 011-2922 2627 and ask her a few things an owner does, like opening an invoice, noting an expense or asking how much came in today. We call this trying being the boss.
Who do I contact if something breaks?
WhatsApp 011-2922 2627.
How do I start?
Sign up free on lucco.ai, no card. If you want, we come and set it up and put your monthly-account customer list in. To look first, WhatsApp 011-2922 2627.
Will she send money or messages without asking me?
No. Before she posts payroll or cancels an invoice, she shows you what she will do, and it happens only after you reply 1. Reminders and messages to customers she writes for you, and you send them from your own WhatsApp. If something was wrong, reply undo within a day and the last thing goes back.
Can my staff talk to Mei too?
Yes. Staff use their own numbers and can do only what their role allows, such as clocking in, applying for leave or recording a sale.
Can my accountant see my books?
Yes. Give your accountant a login and he checks inside the system, or you save the books as a file for his own software.
Can she work out salaries too?
Yes. She calculates EPF, SOCSO, EIS and PCB the Malaysian way, and you check before it is final. Payroll is free for up to 3 staff.
My customers write in Chinese, Malay and English. Does she cope?
Yes. She replies in the language the customer writes in. You can talk to her in the language you prefer too.
Will she remind me what is due at month end?
Yes. Put in the dates your company must meet, such as SSM, licences, insurance and what you owe on staff pay, and she reminds you in time.
I use a dual (cloned) WhatsApp Business. Can I connect it?
Not yet. WhatsApp Business must be installed on the phone itself, not in an app clone or dual app. In our tests a cloned app could not finish connecting. Move it to the phone first: back up your chats, install the normal WhatsApp Business app, sign in with the same number and restore the backup. Then connect it to Mei.
Ask Mei one question first and see how she answers
It opens WhatsApp with the first line already written, and you press send. No salesperson, no card.
