My admin resigned. Who does the work now?
First list what the admin did each day and week, collect every login and file, and tell customers who to contact. Then move the routine work, such as invoices, payment reminders and payroll, into a system that keeps running whoever leaves.
In the notice period
Ask for a written list of daily and monthly tasks, all passwords and supplier contacts, and where every file is kept. Check unpaid invoices and bills due this month.
The first two weeks after
Do the jobs with deadlines first: payroll, EPF, SOCSO, EIS and PCB by the 15th, customer payments, and supplier bills. Tell regular customers which number to message.
Stop it happening again
Keep customers, invoices, payroll and deadlines in one system the company owns, so the knowledge stays when a person leaves.
How Mei helps
Mei does not resign. Tell her on WhatsApp "who still owes us?" or "is this month's payroll ready?" and she answers from your books. She sends invoices and reminders, prepares payroll for you to approve with 1, and tells you what is due next month.
Updated · Lucco Technology