Are AI chatbots legal in Malaysia?
Yes, businesses in Malaysia can use AI chatbots. Follow the Personal Data Protection Act (keep customer data safe and use it only for what they agreed to), use WhatsApp through Meta's official connection, and let customers reach a person when they need one.
Customer data
The Personal Data Protection Act 2010 covers the names, numbers and chats a chatbot collects. Tell customers why you keep their details, keep them safe, and send offers only to people who agreed. This is general information, not legal advice.
WhatsApp rules
Meta allows chatbots on WhatsApp through its official Business Platform. Unofficial tools that copy WhatsApp Web can get a number banned. Marketing messages need the customer's agreement.
How Lucco Boss does it
Lucco Boss uses only Meta's official API, records a customer's yes before they get offers, says it is the business's AI assistant when asked, and passes the chat to a person for anything it cannot answer. 500 AI replies a month are free.
Updated · Lucco Technology