Can AI answer my Facebook and Instagram messages?
Yes. Through Meta's official connection, an AI tool can read messages to your Facebook Page and Instagram professional account and reply from your business information. Lucco Boss AI auto reply will do this soon, with 500 replies a month free.
What you need
A Facebook Page, an Instagram professional account linked to it, and a tool that connects through Meta's official API. The free automated replies in Meta Business Suite cover answers you set; AI handles questions asked in the customer's own words.
What to give the AI
Products and prices, opening hours, location, delivery areas, how to book and your common questions. Keep it up to date, because the AI answers from what you give it. Tell it when to hand the chat to a person, for example for complaints or big orders.
Test before you switch it on
Test with real questions your customers ask. Make sure it says it does not know when it is unsure, never guesses a price, and that a staff member sees the chats it passes on.
How Lucco Boss does it
AI auto reply in Lucco Boss is coming soon. It will answer Facebook, Instagram and WhatsApp messages from the details already in your Boss, such as products and prices, and pass buyers to you. 500 replies a month free, unlimited for RM690 a year, or in All-in.
Updated · Lucco Technology