For owners too busy to do admin
Try Mei before you hire an admin
Mei is the system on WhatsApp that does your admin, and she talks like a person. Tell her what goods a customer wants and she makes the order for you to check, then chases unpaid bills, records costs and tells you what you made this month. For anything with money, you reply 1 first.
You chat with Mei, with no salesperson. First message to send: "I run a vegetable shop, want to try". No download, no card.
Pick your business and watch Mei work
Does this sound like you?
- Busy delivering in the day, still answering orders at night
- Your admin is on leave or forgets, and an order is missed
- A customer haggles and changes the order, and the invoice differs from what you remember
- You only check the numbers at month end, and the unpaid bills never come back
Is Mei a person or a machine?
Mei is a system that talks like a person. You chat with her on WhatsApp the normal way, in Chinese, English or Malay. For anything with money, such as an invoice, a reminder to a customer or payroll, she shows you what she will do first and it happens after you reply 1. If something was wrong, reply undo within a day and it goes back.
I already use AutoCount or SQL. Do I have to switch?
No. Keep your accounting software.
- SQL Account: first site visits in mid December.
- AutoCount: we are confirming it and will tell you once it is sure.
- Before the link is ready, orders and books are kept in Lucco Boss. At month end you save them as a file and your accountant puts it in. Your staff do not type twice.
- After the link, there is one set of books, in your SQL.
4 things to start with
1Invoices
A customer orders. You tell Mei what goods they want and she makes the sales order, delivery order and invoice for you to check. Goods can go out in parts, and at month end they join into one invoice.
2Chasing money
Ask her who owes you. For overdue bills she asks if you want a reminder, and it goes to the customer only after you reply 1. When a customer sends a transfer slip, she matches it to the invoice and you reply 1 to record the payment.
3Photo your bills
Photograph purchase bills and receipts and send them to her. She records them as costs or as bills to pay, and reminds you the day before they are due.
4Your numbers
"How much did we collect today?" "How much did I make this month?" Just ask. Your accountant can log in separately to check.
Questions from vegetable wholesalers
Vegetable prices change every day. What do I do?
On every line of an order you write the price you agreed with that customer today, and you can change it any time before it goes out. So the invoice matches what both sides remember.
A customer writes BM. Which vegetable is that?
Teach Mei once. For example you write BM 1 box RM45 and she knows it is Bayam Merah and not Bawang Merah, because the two prices are far apart. When she cannot tell, she asks you and does not guess.
A voice order comes at midnight. Does she understand?
The voice message is turned into text first, then made into an order for you to check, and it goes out after you reply 1. Fix anything she heard wrong.
Monthly customers want one bill at month end?
Each delivery gets a delivery order. At month end the delivery orders of that customer join into one invoice. Stock goes down once.
The customer only took part of the goods?
Each delivery order has the amount actually delivered. What was not sent stays on the sales order until it goes out.
How are returns and spoiled vegetables handled?
You issue a Credit Note that takes that amount off. The original invoice stays, so your accountant can follow it.
Kilo, box, pack, bundle. How are units handled?
Every item has its own unit and the order shows it, so you can say 30 kg or 3 boxes.
My driver only speaks Malay. Is that fine?
Mei understands Malay. Staff and drivers can use their own numbers to talk to her, and you set what each can do. A delivery report made only for drivers is not there yet.
The money, said once
AI Admin early bird, first 55 shops: RM2,300 a year (about RM192 a month), same price for 3 years.
This price includes: invoices, chasing money, costs, your numbers, payroll and customer replies.
Paid separately
- WhatsApp message fees, paid to Meta: messages customers send you cost nothing. Your number gets the first 1,000 replies a month free. A chat that starts from a Facebook or Instagram ad is free for 7 days. Sending offers to old customers costs money, so Mei shows you the cost first and sends only after you reply 1.
- If you want us to visit to set up and train your team, the first year costs RM2,800 in all.
- Moving your customer and product list over: tell us on WhatsApp how many there are, and we start only after the quote is clear.
Free plan
Free forever, with a limit on each part: 30 invoices a month, 500 Mei replies to customers, 3 staff, payroll for up to 3 people.
Who sets it up, and who to call when it breaks
- We are a Johor Bahru team. We can visit, set it up, and teach you and your staff how to use it.
- Questions? WhatsApp 011-2922 2627 and a real person answers. For a phone call, press "Book a visit or a call".
- Your books and customer details are visible only to your company.
Want to see it clearly? Book 15 minutes with me on Zoom and I will show it for your trade.
Also possible
Once the 4 things run smoothly, switch these on one by one:
- Customer replies on WhatsApp, Facebook, Instagram and your website, 24 hours
- Offers to old customers and social posts
- Google review replies
- Staff clock in, shifts, leave and payroll
- Company website and online shop
- Bookings and queue numbers
Questions bosses ask
What does Mei actually do for me every day?
She answers customers, makes invoices, chases money owed, keeps the books, runs payroll, handles leave and reminds you of deadlines. You tell her on WhatsApp what to do and she does it in Boss. Anything with money or a message to a customer waits for your reply 1.
I have several shops. Can I see them together every day?
Yes. Three shop managers each send Mei the day's cash, TNG, outgoings and total every evening. When the numbers match it goes into the books, and when they do not she tells you. In the morning you get one message: how much shop A, B and C each took. The net profit of each shop after costs is not there yet: today the profit and loss is for the whole company.
Can I try it before I pay?
Yes. The free plan needs no card and every part has a free allowance. To get a feel first, WhatsApp 011-2922 2627 and try being the boss.
How much is AI Admin a year?
Today it is RM2,300 a year, and the same price is locked for 3 years. It includes customer replies, invoices, chasing money, books, payroll, bookings and your company website.
How does the cost compare with hiring an admin?
For example, an admin on RM2,500 a month is RM30,000 a year in pay, and the company also pays EPF, SOCSO and EIS, about RM34,500 in all (estimated from the employer contribution rates, so it depends on age and pay). AI Admin is RM2,300 a year and does the paperwork and follow ups. Work that needs a person there, such as the bank or receiving goods, still needs a person.
Can I send her a photo of a receipt?
Yes. Send the photo on WhatsApp. She reads the amount and supplier and records it as an expense, and you check it.
See more questions
Will she send money or messages without asking me?
No. Before she sends a reminder, posts payroll, cancels an invoice or messages a customer, she shows you what she will do, and it happens only after you reply 1. If something was wrong, reply undo within a day and the last thing goes back.
Can my staff talk to Mei too?
Yes. Staff use their own numbers and can do only what their role allows, such as clocking in, applying for leave or recording a sale.
I do not know accounting. Can I still use it?
Yes. Say it the normal way, for example make an invoice of RM800 for Ah Ming, and she keeps the books. Your accountant can log in separately to check.
Can my accountant see my books?
Yes. Give your accountant a login and he checks inside the Lucco Boss system, or you save the books as a file for his own software.
Can she work out salaries too?
Yes. She calculates EPF, SOCSO, EIS and PCB the Malaysian way, and you check before it is final. Payroll is free for up to 3 staff.
I already have accounting software. Do I still need AI Admin?
You do not have to switch. AI Admin has its own books, invoicing and chasing, so it works on its own. If you want your documents to go straight into SQL Account, the first site visits are in mid December, and AutoCount is being confirmed. Before the link, the books are kept in the Lucco Boss system and at month end you save them as a file for your accountant to put in. After the link there is one set only, in your SQL.
My customers write in Chinese, Malay and English. Does she cope?
Yes. She replies in the language the customer writes in. You can talk to her in the language you prefer too.
Will she remind me what is due at month end?
Yes. Put in the dates your company must meet, such as EPF, SOCSO, SSM, licences and insurance, and she reminds you in time.
Can she send and chase monthly fees by herself?
Yes. She sends monthly fees and tuition on the dates you set, lists who has not paid, and sends the chase after you reply 1. There is no limit on how many.
How do I start?
Sign up free on lucco.ai, no card. If you want, Lucco sets up Boss for you and imports your customers and products. To look first, WhatsApp 011-2922 2627.
I use a dual (cloned) WhatsApp Business. Can I connect it?
Not yet. WhatsApp Business must be installed on the phone itself, not in an app clone or dual app. In our tests a cloned app could not finish connecting. Move it to the phone first: back up your chats, install the normal WhatsApp Business app, sign in with the same number and restore the backup. Then connect it to Lucco Boss.
Say hello to Mei first
Ask her about your own shop and see how she replies. Want to hear it from us? Book a visit or a call and we show it with your kind of business.
