How do I get customers to come back?
Give customers a reason to return before they leave, such as a voucher for the next visit, and remind them before it expires. Lucco Boss does this with Jom Lagi: a QR welcome gift, a next-visit voucher, points and automatic reminders, free for 100 customers a month.
Give the next visit a reason
A next-visit voucher works better with a short expiry and a clear condition, for example a free drink with any meal within a month. Give it at the counter or by QR so the customer keeps it on their phone.
Remember them
Collect the phone number with permission, note what they bought, and their birthday if they want to share it. A customer who gets a birthday gift, or a reminder that their voucher ends this week, has a reason to come in.
Follow up at the right time
Contact customers when there is a real reason: a voucher about to expire, points to use, a birthday, or they have not been back for a while. Only message those who agreed to receive offers.
How Lucco Boss does it
With the Returning customers & points module (Jom Lagi), customers scan a QR for a welcome gift, get a next-visit voucher and collect points, and reminders go out by themselves. The customer list shows who to message today. 100 customers a month are free, and RM690 a year covers more.
Updated · Lucco Technology