How do I stop customers missing their bookings?
Remind customers the day before, make cancelling easy so they free the slot and tell you, and take a deposit for long or costly services. Lucco Boss helps with all three: WhatsApp reminders the day before with the AI chatbot, a page for each booking to cancel or add to Google Calendar, and deposit invoices with a pay link.
Why customers miss bookings
Most forget, or cannot come and feel awkward telling you. A reminder solves the first, and an easy cancel button solves the second. A deposit makes a long or costly booking feel like a promise, and covers you if the slot stays empty.
Will reminders annoy my customers?
One short reminder the day before, with the time and your address, is what most customers want. Keep it to that one message and it reads as good service.
How Lucco Boss does it
With the AI chatbot, customers who booked in the chat get a WhatsApp reminder the day before; once Meta approves your reminder message, every booking does. Move a booking and its reminder moves too. Mark a missed booking in Boss and your monthly report counts them. For a deposit, send an invoice with an FPX or card pay link before the day. 50 bookings a month free.
Updated · Lucco Technology