What to prepare before connecting WhatsApp Business API
Ten minutes with this checklist saves a lot of trouble: the number has been used normally on the WhatsApp Business App for a while, you use your own Facebook account and your original business portfolio, your company details are complete, and you have a computer plus the shop phone. If you get stuck and retry many times, Meta may lock the number, so prepare first.
The number
The number has been in normal use on the WhatsApp Business App, chatting with customers back and forth. Vendors say at least 7 days and ideally 1 to 2 months. A number just registered, just moved over from personal WhatsApp or on a freshly reinstalled phone should wait. The number is not connected to another provider's WhatsApp system. If it was before, disconnect there first and wait a while. It runs in the WhatsApp Business App on the phone itself, so app clones and dual apps do not work. The app must be version 2.24.17 or newer.
Facebook and company details
Log in with your own Facebook account, and it must be an admin of this shop's business portfolio. Use the original portfolio and do not open a new one during connecting, because an empty new portfolio is more likely to be checked by Meta. Fill in the shop name, address, email and website or Facebook page. With an SSM you can do business verification. Set the business name in the WhatsApp Business App and Facebook before connecting, because it is hard to change after.
Computer and phone
One computer plus the shop phone. Open Boss on the computer, and use the phone only to scan the QR and confirm. Do not do everything on one phone. Allow pop ups in the computer browser, keep the phone on a stable network, and keep the WhatsApp Business App open and unlocked while connecting.
Decide first
Decide whether to share chat history into Boss. If you share, the last 6 months of one to one chats sync in and can take a while, pictures and files only cover the last 14 days, and groups do not come in. If you do not share within 24 hours of connecting, you must connect again to get it. After connecting your phone still replies to customers. In the app broadcast lists become view only, disappearing messages in one to one chats are switched off, group messages do not come into Boss and WhatsApp Web must be scanned again. On day one, do not send bulk messages or turn AI auto reply on for everyone.
When every box is ticked
WhatsApp 011-2922 2627 and we will connect it with you in one go. A new number is a separate path, so ask us before connecting that way.
Questions bosses ask
How long must the number have been used?
Vendors differ. At least 7 days, ideally 1 to 2 months.
Can I connect inside an app clone?
No. The number must be in the WhatsApp Business App on the phone itself.
What if I get stuck while connecting?
Stop and send us a screenshot of Meta's message. Do not disconnect and reconnect again and again, because Meta may lock the number.
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Updated · Lucco AI
