How do I tell customers their order is ready?
Give every order a number, write down the customer's phone, and message them the moment the order reaches "ready for pickup". Customers who are told stop calling the shop to ask, and ready items stop piling up on the shelf.
Why customers keep asking
They do not know which step the order is at. Each call takes a staff member away from the counter, and the answer is often 'let me check'.
What to set up
Pick your own steps, for example received, washing and drying, packed, ready, collected. Give each order a number and note the phone number and the number of pieces.
Message that works
Short, with the name, the order number and the shop: 'Ms Chan, order 1234 is ready at Taman U.' Send it one by one, not as a group message.
The 24 hour rule
On WhatsApp you can reply freely for 24 hours after the customer last wrote. After that, a message you start needs an approved template, and Meta charges per message. Check Meta's current rates.
How Mei helps
In Lucco Boss you set your own steps and, if you have several shops, which shop each order belongs to. Staff open an order list with the order number, pieces, phone, shop and step, and move an order to the next step. They can also do it on WhatsApp: send a new order, change its step, ask where an order is, cancel an order, or undo a change. Staff who are not logged in are recognised by the phone number on your staff list. When a customer asks Mei where their order is, she looks it up and answers with the step. On the step you mark as 'tell the customer', Mei sends them a WhatsApp message, and the customer can open a progress page for the order in the language of the message.
Source: Meta, WhatsApp Business Platform pricing, checked 7 Nov 2026.
Updated · Lucco Technology
