Can I connect a dual or cloned WhatsApp Business app?
Not while it runs in a dual app, app twin or clone. Move WhatsApp Business onto the phone itself first. We have met this twice, and both times the connection stopped at a request for the phone's lock screen code.
Why people have it
Many Android phones let you run a second copy of an app, called dual apps, app twin or app clone, so one phone can carry two WhatsApp numbers. Phones from Huawei, Xiaomi, OPPO, vivo and Samsung all have a version of it.
What we have seen
When the number sits in a copy like this, connecting to the official WhatsApp API stops and keeps asking for the lock screen password. Meta's page on onboarding WhatsApp Business app users lists conditions for the phone and the app version, and does not mention dual apps. So this is what we have met, and it is not a rule we can point to in Meta's documents.
How to move it
Open the copy and back up your chats in WhatsApp Business, under Settings, Chats, Chat backup. Install WhatsApp Business normally from Google Play or the App Store and update it. Verify the same number and restore the backup. Check your chats are all there, then delete the copy.
If you need two numbers
Keep each number in a WhatsApp Business app installed the normal way. For a second number, a second phone is the safe route.
Then connect
Once WhatsApp Business is on the phone itself and up to date, connect it. If you get stuck, send us a WhatsApp and we go through it with you.
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Updated · Lucco Technology
