What is WhatsApp coexistence? One number for app and system
Coexistence lets you keep using the WhatsApp Business App on your phone while a system like Lucco Boss uses the same number. Both sides see the messages. You keep your number and customers see no change.
How it works
The system connects your number through Meta's official WhatsApp Business Platform. Messages you send from the phone and messages the system sends show on both sides. When you connect you can choose to share old chats, the last 6 months of one to one chats.
What changes in the phone app
Broadcast lists become view only, so bulk sends move to the system with templates. Disappearing messages in one to one chats are switched off. Group messages do not come into the system. WhatsApp Web has to be scanned again, and the Windows app and smartwatches stop working.
Rules to keep in mind
Open the app on the shop phone at least once every 14 days, or Meta disconnects the system side. If you change phone or reinstall the app, connect again. The number should already have been used on the Business App for a while, and your Facebook business portfolio details should be complete. See "What to prepare before connecting WhatsApp Business API".
How it differs from the new number route
On the new number route, the number can no longer be used in the phone app once connected. With coexistence the phone keeps working. The new number route is a separate path, so ask us before connecting that way.
Questions bosses ask
Will customers see any difference?
No. The name, picture and number stay the same.
Can I still reply from my phone?
Yes. You can reply from either side.
Can the number get banned?
Coexistence is Meta's official way to connect. Numbers usually get restricted because of policy, customer reports, incomplete company details or connecting repeatedly in a short time. See "How to avoid a WhatsApp Business ban".
Can I disconnect any time?
Yes. In the app, go to Settings, Account, then Business Platform and disconnect. Boss tells you straight away.
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